Programs
Parts & Service Professional Program:
Compechek’s Parts and Service Professional Program gives you an edge by accurately measuring the performance of your business against up to three of your local competitors, measuring telephone skills, customer service, salesmanship, product type and availability. Quarterly reports highlight those areas of your business most in need of attention, so sales can be increased through employee related customer satisfaction.
Mystery Caller/Shopper Program:
Since 1994, our Mystery Calling/Shopping Program has accurately monitored salesmanship, customer service and employee telephone skills; saving businesses time and money. Through easy-to-read data, clear graphics and concise reports, Compechek shows you how you’re doing in key areas of your operation, and gives you the information you need to maximize your business success.
Professional Service Provider Survey:
The Professional Service Provider Survey is an effective way to monitor those customer impressions and perspectives that inevitably impact your business development. At Compechek, our surveys reflect research findings that customers are most comfortable sharing their attitudes toward your business with a third party survey team. Knowing how your clients feel, and what they are experiencing, equips you to respond in kind to what they need and want.
Online Customer Service Training:
Proven training content, from a nationally recognized consultant, is available online, when and where you need to access it. Compechek’s cost-effective training solutions motivate and inspire your staff to recognize and appreciate your customers as their most important asset. Whether teaching new hires to be the best that they can be, or fine-tuning the skills of existing staff, Compechek shows employees how to deliver the kind of customer service excellence standard that you and your clients have grown to expect in business.